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Integrated Subscriber Management Tools Improve

Support Efficiency

With the Innovative Systems IPTV Middleware solution no extra

hardware or software is needed to quickly address customer

service questions. Account management and diagnostic screens

allow for quick provisioning and deployment of services with

minimal training time.

Most subscribers have multiple set top boxes in the home and

the subscriber management system can automatically “ping”

the subscriber’s STBs to quickly identify a STB that isn’t able

to respond to the ping.

Virtual Remote ™

The majority of video issues your customers have involve the remote

control. With the Virtual Remote™, your support team can take control

of a customer’s remote and walk them through the program guide or

help them change their settings, thus eliminating the need for a costly

service call.

Easy Report Creation

A drag and drop feature in the APMAX UI

allows administrators flexibility in creating

custom reports. The search parameters can

be saved for future use.

Bandwidth Diagnostic Tester

Through the subscriber STB, your installation

techs can use the bandwidth diagnostic tester to

ensure an installed system is able to work at the

desired bandwidth for a given location.

STB Audit

Assist operators in knowing the health of their

deployed STBs. Confirms channel package authoriza-

tion, verifies MAC address, reports versions and

counts. Reports on health status of the hard drive,

available space, viewing time and more.

Boot-up Trouble Screens

Will only appear if trouble occurs. Potential

problems – waiting for address (no network

connection or no DHCP server), no time server

or no SI stream or DHCP parameters are incorrect.

Channel Stats

Use this tool to determine peak times and days

that your customers are viewing channels

watched and not watched. Statistics are

exportable to spreadsheets and graphs.

Innovative Systems reserves the right to change specifications without notice

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